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Privacy Policy

Privacy Policy

At Wolfio, we are committed to protecting your personal information and ensuring that you have control over how it is used.

What Personal Information May Be Collected?

When creating an account with us or using our services, we may collect the following types of personal information:

  • Name
  • Email address
  • Date of birth
  • Username and password

We also use cookies to store preferences such as language settings. For more detailed information on how we use cookies, please refer to our Cookies Policy.

Account Registration Information

When you create an account with us, we will ask for some basic registration information, including your name, email address, date of birth, and username. We also require this information when you make a deposit or request a withdrawal (exempt).

Device and Browser Information

We collect device and browser information to improve our services and provide better support. This includes the type and version of your operating system and web browser.

Usage Analytics and Behavioural Data

We use analytics tools to monitor how users interact with our website, including page views, mouse movements, and scrolling patterns. We also track behavioral data, such as login times and session durations. However, we do not collect any sensitive personal information or identifiable location-based data through these methods.

Cookies and Tracking Technologies

Wolfio uses cookies, pixel tags (clear gifs), JavaScript code, or other technologies to store user preferences on your device and analyze usage patterns.

  • We use both session-specific and persistent cookies to provide our services. Session-specific cookies are removed after you leave the website, while persistent cookies remain stored until they expire.
  • When using our services, we also employ web beacons (also known as "clear GIFs" or "web bugs") which are tiny graphics files that allow us to track interactions with emails and other digital communications. This data helps us tailor future messages and improve user experience.

Communication Preferences

We offer you the option to unsubscribe from our promotional email communications by clicking on the link provided in each message.

Please note that opting out of these types of emails will not affect any service-related communication (e.g., transaction confirmations, account status updates).

Data Storage and Retention

At Wolfio, we keep your personal data for as long as necessary to achieve our legitimate business purposes. For the majority of users, this means maintaining records until a user account has been inactive for a period defined by applicable laws or regulatory requirements.

Please be aware that when an active account is deleted due to non-compliance with these Terms or upon request from authorities in accordance with legal proceedings:

1. User information will no longer be displayed on our site but still stored;

2. We may store some parts of it even after deletion because we must abide by the applicable data protection laws and regulations. This includes keeping records related to any dispute resolution procedures you initiate or actions taken under consumer protection legislation.

Security and Account Protection

We use industry-standard security protocols such as SSL/TLS encryption, which safeguards communication between your device browser and our servers when accessing sensitive areas of the website.

Additionally,

  • We utilize two-factor authentication (2FA), where applicable;
    • Implement stringent password policies to prevent unauthorized access
    • Regularly update our systems with the latest security patches

Account Access and Password Protection

To protect your account from unauthorized use, you can enable 2-Step Verification in the "Security" section of your account settings. This adds an extra layer of protection by requiring both a correct password AND a unique code received via SMS or authenticator app to access your profile.

User Rights Regarding Personal Data

You have the right, under applicable data protection laws,

1. To request access to any personal information we store about you;

2. Edit or remove this data at your discretion.

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